Super Soft cute Cat bed - Choose from 6 colours! Suitable for Kittens Cats Puppy
Product Details
IMPORTANT Message: Due to the current influx of online shopping, Australia Post and all other delivery networks are experiencing heavy delays.
Customers are advised to select the Registered Post delivery option at checkout for peace of mind - as items may take 2 or more weeks to arrive; tracking will ensure the items location is visible at all times.
These are your options:
Super Soft Pet bed
Brand: Unbranded
eBay Product ID:
Description
- Keep your puppy / dog or kitten warm at night in this super soft bed!
- Inner cushion can be removed for easy cleaning
- Machine Washable
- Warm fleece material
Specifications
Sizes:
- Medium 50 x 40 x 12cm
- Large 60 x 60 x 15cm
Postage & Handling Options
AussiePup and sister store Click Fetch is an Australian owned and Operated company, located in North Melbourne and Bacchus Marsh. We process sales Sunday through to Friday to ensure weekend orders are shipped first thing Monday mornings. All domestic orders are shipped via Australia Post and international orders via SkippyPost.
Free Shipping does not include tracking for items under $50 and is for domestic customers only, if tracking is important to you please select the Registered Post option.
Registered Post includes tracking and is for domestic customers only.
Express Post 'Next Business Day' guarantee only applies to Australian Metro and immediate surrounding customers. All other customers that select Express Post will get priority shipping, however next business day delivery cannot be guaranteed as outlined by Australia Post. Please be aware of your location and contact Australia Post or visit their website for further clarification.
Please note: our handling time may take up to 3 business days - 1 day processing, 1 day packing and the following is when shipments are picked up for delivery. We always attempt to expedite the process for Express orders, however please contact us if this will be an issue and to ensure we are not experiencing a large influx of orders.
International Shipping: Air Mail - International Delivery may be via Skippy Post or Australia Post. Generally 2 weeks to most countries. Please take into account your local post delivery times.
Postage and Handling Notes
- Our handling time is set to 5 business days, however this allowance is a buffer and we endeavour to process all orders within 1-3 business days after receipt of payment.
- Items sent via Australia Post generally arrive within 3-5 business days to major cities and surrounding areas - please be aware of your location as estimates provided by eBay are not 100% accurate. This said - no matter the location - Australia Post has reserved the right to take up to 10 business days for parcels.
- We do not accept responsibility for lost parcels via regular post, because we didn't lose it :) But don't stress! We will help you out, contact us and let us know it has not arrived (note that AusPost has reserved the right to take as many as 10 business days to deliver items, so it may not be lost - just taking it's time).
- Requests for exchange or refunds on products should be made within 30 days of arrival. See "100% Satisfaction Guarantee" section for terms.
Damaged Goods
Items damaged in transit should be brought to the attention of Australia Post - refer to their Compensation page: http://auspost.com.au/parcels-mail/compensation.html
Please also contact us with photos of:
- The damaged product
- The packaging
In case of damages we advise buyers to retain the original postage packaging - if an item arrives damaged and a return is necessary, the buyer may place the item back in the packaging, cross out their own address and write RTS (Return To Sender) on the package.
Once received we will assess the damage and provide a replacement. It is our policy to provide customers with the items they purchased, if a refund is requested please see the "100% Satisfaction Guarantee" section for terms.
Misused items deemed damaged by the buyer or pet will be ineligible for a refund or exchange.
100% Satisfaction Guarantee
We're a grateful bunch here at AussiePup & Click Fetch, and we appreciate you and all of our customers for your consideration and purchase of our products. If you are not entirely satisfied with your purchase, we're here to help.
We want you to feel 100% safe in the knowledge that if you receive an item and decide for any reason it's not suitable, the right fit, what you thought it would be, or if you've simply changed your mind - you're sorted, we can easily organise an exchange - or - you can have your money back!
Just let us know your preference within 30 days and we'll sort it out!
Subject to a few small but (what we hope you feel are) reasonable terms:
- Despite offering "free" postage, we actually do pay to package and ship all our products to you wonderful people, that said refunds and exchanges exclude our original postage costs.
- We will need you to return the item to us! We need the item to be in resaleable condition - meaning it should arrive undamaged, unused (seemingly unused is okay! meaning: no dirt, hairs, visible wear or dog smell!), in it's original packaging with all parts and pieces it arrived with (able to be resold).
Note on Images and Sizes
Images
Although all care is taken to ensure our images represent the product you will receive - due to lighting, monitor calibration, and the fact some items are hand made - there may be some difference between the physical item and the item pictured.
Sizing
Items are sometimes hand made, and measurements may be off by 1-2cm as they are also measured by hand. If a precise measurement is required please do not hesitate to get in touch and we will help select the most appropriate size for your needs.
Item Sizes are relative to the product depicted and unless explicitly stated, they are not an indication of suitability of breed size i.e. "Small", "Medium", "Large" refer to the different sizes available of the product, it does not refer to "Small", "Medium", or "Large" size pets. This stated, it is important you check the description for item measurements and then measure the pet it is for to ensure suitability
Faulty Items and Return Requests
If you have received an item from us that has a fault - be sure to get in touch with us ASAP. Include as many photos of the fault if applicable and/or details of the issue.
We may ask that you complete a couple troubleshooting steps if the issue is not visibly obvious.
Items that are deemed faulty are eligible for either a Replacement or Partial Refund in accordance with Australian Consumer law.
- Replacement: If the issue is one that cannot be fixed we generally send a replacement (all shipping at our expense). We request that upon receiving the new item you replace the package contents with the faulty one and return to sender for inspection.
- Partial Refund: If the fault can be fixed by you or someone else at some monetary expense we are more than happy to consider this and a partial refund can be issued - this option can be requested but acceptance depends on the cost effectiveness.
Faulty Item vs. Change of Mind
A "Faulty Item" and a "Change of Mind" claim are considered two separate concerns that are not dealt with under the same claim - this is to avoid potential sabotage in order to receive full refunds after a change of mind has occurred.
Please note: Our policy is to issue Replacements for faulty goods. Refunds may be requested but shall be treated as a "Change of mind".
As such a Change of Mind request is subject to the terms outlined above.
Product ID: Soft_Fuzz_Bed_Parent_P572
| SKU | Soft_Fuzz_Bed_Parent_P572 |
| Brand | Unbranded |
| Shipping Width | 0.050m |
| Shipping Height | 0.050m |
| Shipping Length | 0.050m |
| Unit Of Measure | ea |
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